FAQ – FREQUENTLY ASKED QUESTIONS

Get the answers to all your questions

Find answers to common questions about staying at Snow Resort Kirkenes, the Snowhotel, Arctic activities, and how to plan for your Arctic adventure.

Where is Snow Resort Kirkenes?

The Snow Resort is located about 8 km outside of Kirkenes, a town in Northern Norway. Transfers from the airport, the harbour or the city center take about 15 minutes from/to the Snow Resort. Welcome!

How far is it from the Hurtigruten harbour?

The Snow Resort is located about 10 km from the harbour, which equals a 15 minute drive.

How far is it from the airport to the Snow Resort?

We are about 10 km/15 minutes by car from the airport.

When and where should I meet for my excursion?

We recommend you meet at the mentioned meeting place, about 15 minutes before the start time of your activity.
Please have a look at your activity confirmation or double check the Tour Info listed under "Practical Information" on the activity page online.

What is an Alaskan Husky?

Husky is a general name for a sleddog used in Northern regions, differentiated from other sled-dog types by their fast pulling style. Alaskan Huskies are the athletes of all sleddogs, bred for running long and fast, and at the same have great pet qualities with their friendly disposition.

What is a reindeer?

The reindeer (Rangifer tarandus), also known as caribou in North America, is a species of deer with circumpolar distribution, native to Arctic, Subarctic, tundra, boreal and mountainous regions of northern Europe, Siberia, and North America. There are about 170.000 reindeer in Norway.

Reindeer husbandry today in Norway is a small industry on a national scale, but both in a Sámi and local context, it has great importance. Reindeer husbandry is not only important economically and in employment terms, it is also one of the most important parts of the Sámi culture.

Is the Snowhotel open all year round?

Yes! The Snowhotel 365 is open all-year-round. Join us on a guided tour, or spend the night in a Snow Room at any time of the year.
Welcome to visit every day between 09:00 - 21:00.

Are you only a snow hotel?

No. The Snowhotel is a part of Snow Resort Kirkenes. In addition to the Snowhotel365, you can stay at our Gamme Cabins, enjoy a nice lunch or dinner at our restaurant(s) - and book a wide range of activities, depending on the season! 👉 To Do at the Snow Resort

A convenient transfer will transport you from and back to the city center of kirkenes, the harbour and the airport.

Are there lockers for keeping valuables, when staying at the Snow Resort?

Yes. We have small lockers for valuables on the ground floor, close to the entrance of the Snowhotel (you enter directly from the ground floor into the the snowhotel). We also have luggage room, where you can keep your big luggage.

Do you have sauna?

Yes. The sauna is open from 06 - 0900, so our Snowhotel guests can get warm and nice before breakfast.

Is there daily cleaning, linen and towels included in the cabins?

Linen and towels are included in the cabin stay. We have daily cleaning, where we will tidy, and make the bed. However, as we are located this far north, we do not change bedlinen and towels daily. This is for the sake of our nature and environment, which we love very much.

Are there hair dryers available in the room?

Yes, in each cabin. Also in the sauna department in the main building.

How should I dress for your winter activities?

Even though we dress our excursion guests in warm and protective clothing, you should always pack warm winter clothes. Always wear several layers of warm clothing for the cold winter days.

1. Long underwear and socks in woolen or technical fabric

2. Jumper in wool or fleece, and pants in e.g. fleece or cotton

3. Thick jumper in wool or fleece, scarf, woolen socks and lined trousers, in windproof material

4. Woolen hat, winter jacket, gloves or mittens and winter shoes.

How is the climate and temperature

Kirkenes has an inland climate, which makes the weather cold and stable in winter, and fairly warm in midsummer, thanks to the gulf stream. In winter (from November until March, the temperature may vary from 0 to minus 35 degrees celsius. The average temperature is around minus 10 degrees. So dress warm!

Are you only open during winter?

Yes, we are open all year long.

When is the winter season?

The timeline for activities may vary a bit, but mainly our winter season is from 01.12. - 20.04.

Do you have aurora alarm?

No unfortunately not. Check the weather forecast and talk with our guides. If you think the northern lights will appear during the night, set the alarm or stay up.

When is the best time of year for northern lights?

The northern lights appear already in the end of August, and last until early April. Meaning, the Aurora is there always, but after mid-april its too light to see them! The best period is however from September until March.

When is the midnight sun coming?

The midnight sun, (which is actually the same sun as always!) Is up all day and night from approximately Mid-May until August 01.

Do you have any alternatives for vegetarians or allergics?

Yes, we have. Please write the necessary information when you book via our webshop.

What is a King crab?

The species we have is the Red king Crab, and is a particularly large fellow, growing up to 6 feet/1.8 metres in leg span. They are a pacific species, which has spread from the Bering strait in Russia. The population in the Barents sea has in few decades grown immensely, so there is no danger of overtaxation. Kirkenes Snowhotel has all necessary certificates and permits for King Crab fishing. And yes, they are delicious.

How much King crab can I eat at my excursion?

The normal portions are: 2 persons share one King crab. We guarantee a big catch, and no one will go hungry home!

Plane

The easiest way to reach Kirkenes is by air. Direct flights from Oslo take about 2 hours, with multiple departures daily. You can also fly via Tromsø or Alta, typically with short layovers. Both Norwegian and SAS offer direct routes from Oslo, while Widerøe connects through Tromsø. In the summer, Finnair offers a convenient route from Helsinki via Ivalo.

Despite its remote location, Kirkenes is surprisingly accessible – you can travel here from most European cities in a single day.
Plane
About 2 hours from Oslo

Bus (from Finland)

There are daily bus connections to Kirkenes from Ivalo (4 hours) and Rovaniemi (10 hours) in Finland. Both towns have direct flights from several European cities, making this a convenient route – especially in winter.
Bus
Between 4 and 10 hours

Car

Norwegian roads are well maintained and open year-round, aside from a few remote mountain passes in winter. If you're up for a scenic road trip, driving to Kirkenes is a great option. Rent a car from any major city or combine long-distance express buses with shorter drives for a flexible journey.
Car
Driving time is relative to your starting point.
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